> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Attach File to Ticket

> Attach a file the agent produced — a CSV/XLSX export, a log, a report — directly to a PSA ticket

The Attach File to Ticket tool lets Neo Agent put a file it produced during a run — a CSV or XLSX export, a diagnostic log, a generated report — onto the ticket as a **real attachment**, instead of pasting the contents into a note or asking a technician to upload it by hand.

The agent supplies the file's content inline (it has no server-accessible file path): text formats such as CSV and TXT go in as text, and binary formats such as XLSX and PDF go in base64-encoded. Neo attaches the decoded file to the ticket using your PSA's attachments API.

<Info>
  Works on **ConnectWise, Autotask, Halo, and ServiceNow**. Enable it on the tools list of an agentic workflow. Like other ticket-write tools, you can require technician approval on it via the workflow's approval settings.
</Info>

## What It Does

When enabled, the agent can:

* Attach an exported file (for example a leaver/offboarding export) to the originating ticket
* Attach a diagnostic log or generated report it created while resolving the ticket
* Choose a descriptive file name and the correct file type so the attachment opens cleanly in your PSA

## When It's Used

Neo reaches for this tool when a task calls for an artifact to live on the ticket — for example an offboarding run that exports a user's mailbox/permission summary, or an audit that produces a CSV the technician needs to keep with the ticket. Without it, the agent could only describe the export in a note and leave the upload to a human.

<Tip>
  Use custom instructions to steer the file format and naming — for example: "When you export a leaver summary, attach it to the ticket as a CSV named `<user>_leaver_<date>.csv`."
</Tip>