> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Tool credit costs > What each agent tool costs, and how ticket-triggered, scheduled, and chat agents spend credits differently A tool's tier is fixed. What changes is **when** you pay: once per run, or once per call. | How the agent starts | What you pay | Typical use | | ------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------- | | **Ticket- or entity-triggered** | The highest tier among the tools *you chose*, **once per run**. The agent can call those tools as many times as it needs. Tools Neo adds for every agent (searches, sandbox, and similar) do **not** set this price. A run never bills 0 — the floor is 1 credit. | A ticket arrives; the agent works that ticket. | | **Scheduled, with no ticket** | Each tool call at that tool's tier. Ten calls to a 3-credit tool cost 30. A run whose tools are all free still bills **1 credit**. | A cron job: weekly report, M365 audit, account hygiene. | | **Internal chat** | Same as a ticketless scheduled agent: **per tool call**. A turn that calls no billable tool costs **0**. | A technician asks a question in the dashboard or Teams. | | **End-user Teams bot** | Not credits. Priced [per client company](/chat-agents/sessions-and-billing#end-user-teams-bot-pricing). | Your clients' employees message the branded bot. | Workflows that use smart actions (triage, dispatch, and similar) are separate: they bill **1 credit per ticket** they work, not by tool tier. See [Billing & credits](/product/billing-and-credits#how-credits-are-spent). The **Built-in Capabilities** list on an agent (Skills and the always-on tools) does **not** show credit costs. Skills are free to load. The tools a skill tells the agent to call still bill at the rates below. **External API Request** is 3 credits per call on a scheduled or chat agent, even though **Neo API** is free and the API *skills* sit in that list with no price. ## Worked example A scheduled agent builds a weekly open-ticket summary and posts it to Teams. One run calls: | Call | Tier | Credits | | --------------------------------------- | -------- | ------- | | Find Tickets by Content × 3 | Standard | 6 | | Sandbox Bash × 2 | Standard | 4 | | Send Teams Message to Internal Team × 1 | Standard | 2 | | **This run** | | **12** | The same toolbox on a **ticket-triggered** agent would bill **2 credits for the whole run** (Standard is the highest chosen tier; the always-on searches do not set the per-run price). That is why a scheduled agent that looks cheap in the builder can spend hundreds of credits while you iterate. Building the procedure as a [custom skill](/agents/skills/custom-skills) with [Neo Support](/chat-agents/neo-support-agent) does **not** spend your plan credits. Running the scheduled agent — including test-mode runs — does. ## Tiers | Tier | Credits per call (scheduled / chat) | Credits it can set on a triggered run | | ------------ | ----------------------------------- | ------------------------------------- | | **Free** | 0 | Never raises the per-run price | | **Basic** | 1 | 1 | | **Standard** | 2 | 2 | | **Advanced** | 3 | 3 | For PSA, RMM, Microsoft 365, and documentation API tools, the tier follows the access you grant: **Standard** when every enabled permission group is Read Only, **Advanced** when any group is Read / Write. PowerShell tools are always Advanced. [Neo API](/agents/tools/management/neo-api) stays Free at every permission level. ## Skills are not tools [Skills](/agents/skills/overview) are procedures the agent loads. **Load Skill** is Free. The Built-in Capabilities panel lists both: * **Skills** — Resolve Issue, MS Graph API, Autotask API, Neo API, and the rest. Loading any of these costs 0. * **Tools** — Find Documentation, Sandbox Bash, Generate Password, and the rest. Those have the tiers in the tables below. An "MS Graph API" *skill* teaches the agent how to use Graph. A Microsoft Graph *call* still costs 2 or 3 credits on a scheduled or chat agent. ## Test mode still bills Test mode blocks writes. It does not stop the agent calling tools, and those calls still spend credits — reads go through, and a simulated write still counts as a call. Check spend on [Billing](https://dashboard.neoagent.io/billing) or [Performance & Cost](/product/analytics) while you iterate. ## Integration API tools These turn on from the agent's **Integrations** tab. There is no separate toggle. The matching *skill* in Built-in Capabilities is free to load; each API call bills as below. | Tool | Credits | | -------------------------------------------------------------------------------------------------------------------------- | ---------------------------- | | PSA API (ConnectWise, Autotask, Halo, ServiceNow, Syncro) | 2 Read Only / 3 Read / Write | | RMM API (NinjaOne, Datto, N-Sight, N-Central, ConnectWise Automate, ConnectWise Asio, ScreenConnect, Kaseya VSA X, Syncro) | 2 Read Only / 3 Read / Write | | Microsoft Graph API | 2 Read Only / 3 Read / Write | | IT Glue, Hudu, Lexful, Confluence, SharePoint | 2 Read Only / 3 Read / Write | | Huntress, ThreatLocker, ScalePad | 2 Read Only / 3 Read / Write | | [External API Request](/agents/tools/management/external-api-request) | **3** (always) | | [Neo API](/agents/tools/management/neo-api) | **Free** | ## Tools you enable | Tool | Credits | | --------------------------------------------------------------------- | ------- | | Trigger or Schedule Workflow | 1 | | Create TimeZest Scheduling Link | 2 | | Add Time Entry | 2 | | Add Internal Ticket Note | 2 | | Attach File to Ticket | 2 | | Get Technician Context | 2 | | Add Client-Facing Ticket Note | 3 | | Send Email to end user | 2 | | Send Email to Internal Team | 2 | | Send Teams Message to Internal Team | 2 | | Send Slack Message to Internal Team | 2 | | Send Message to Ticket's Additional Contact | 3 | | Send SMS | 3 | | Execute RMM Script | 3 | | Find RMM Scripts | 3 | | Get RMM Script Result | 1 | | Wait for RMM Script | 1 | | Execute PowerShell (Exchange) | 3 | | Execute PowerShell (Active Directory) | 3 | | Trigger Azure AD Connect Sync | 3 | | Purchase License / Cancel License / List License Subscriptions | 3 | | Web Search | 3 | | Web Fetch | 1 | | Request Technician-in-the-Loop Approval | 3 | | [External API Request](/agents/tools/management/external-api-request) | 3 | ## Always-on tools Neo adds these to every agent. On a **triggered** agent they never set the per-run price. On a **scheduled or chat** agent, each call bills at the tier below. | Tool | Credits | | -------------------------------------- | ------- | | Find Documentation | 2 | | Find Tickets by Content | 2 | | Find Configurations / Devices | 2 | | Find PSA Contacts | 2 | | Sandbox Bash | 2 | | Get Ticket Summaries | 1 | | List End Client Companies | 1 | | List Synced Devices | 1 | | Get Synced Device Counts | 1 | | Generate Password | 1 | | Generate Secure Link for given content | 1 | | Sandbox Read File | Free | | Sandbox Write File | Free | | Delay | Free | | Lookup Available | Free | | Recall Memory | Free | | Review Past Run | Free | | Business Hours Elapsed & Chase Timing | Free | | Get Field Options | Free | | Get TimeZest Options | 1 | | Load Skill | Free | Create Subagents is Standard (2) when the agent fans work out. See [Subagent fan-out](/agents/tools/built-in/dispatch-subagents). ## Free tools A Free tool costs 0 on every agent you own. The Neo Support Agent (the built-in assistant) is also not billed against your plan — building or editing a skill there does not spend credits. A few tools are tagged as support tools. They are Free **only** on Neo Support. On your own chat or scheduled agent they bill at the tier in the tables: Sandbox Bash is 2, Web Fetch is 1, Request Technician Approval is 3. See [Billing & credits](/product/billing-and-credits) for plans, top-up, and what happens when you hit the monthly limit.