> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send to Additional Contact

> Send messages to additional contacts on tickets

The Send to Additional Contact tool allows Neo Agent to message additional contacts associated with a ticket, such as IT managers or admins.

<Info>
  Enabled automatically when you grant the **Ticket Notes** permission on your PSA integration (the workflow's **Integrations** tab) — there's no separate toggle in the tool list.
</Info>

## What It Does

When enabled, the agent can:

* Identify additional contacts to notify
* Send messages to contacts beyond the primary ticket contact
* Automatically add contacts to tickets if needed

<Tip>
  In custom instructions, tell Neo how to identify contacts to notify. Example: "Notify the IT Manager or admin for this company."
</Tip>

## How to Use

Use this tool when you need to notify someone other than the primary ticket contact:

```
Notify the IT administrator when security-related tickets are created.
CC the department manager on high-priority tickets.
```