> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Email to End User

> Send an email to any address from Neo's mailbox

The Send Email tool lets a Neo Agent send an email to any email address — useful when the recipient isn't a PSA contact on the ticket, or when your PSA can't deliver client-facing notes as email.

<Info>
  Prefer **Add Client-Facing Note** or **Add Time Entry** for talking to the ticket contact when your PSA delivers those as email — they keep the conversation on the ticket. Use Send Email when there's no PSA contact for the address, or your PSA doesn't email notes out.
</Info>

## What It Does

When enabled, the agent can:

* Send an email to any valid address related to the ticket
* Compose the subject and body from ticket context and your custom instructions
* Send from Neo's mailbox (replies route back into the ticket where supported)

## Safety

| Control                    | Behavior                                                                         |
| -------------------------- | -------------------------------------------------------------------------------- |
| **Technician-in-the-Loop** | Require human approval before any email is sent                                  |
| **Test mode**              | When test mode is on, the agent drafts the email but doesn't send it             |
| **Custom instructions**    | Define tone, signature, and when the agent should email versus add a ticket note |

## How to Use

1. Enable the tool in your workflow
2. Set whether emails require technician approval
3. Provide custom instructions on voice, signature, and when to use email instead of a ticket note

### Example Instructions

```
Email the requester's manager when an offboarding completes — confirm the
account is disabled, mailbox converted to shared, and licenses reclaimed.
Keep it brief and professional, signed "IT Support".
```