> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Email to Internal Team

> Send email notifications to internal team members

The Send Email to Internal Team tool allows Neo Agent to send email notifications to your internal team.

## What It Does

When enabled, the agent can:

* Send emails to internal team members
* Notify technicians about issues
* Distribute ticket summaries
* Alert managers about escalations

## Email Subject

By default the subject is:

`Notification from a workflow: [<id>] <name> | Ticket <number> | Title: <title> | Company: <company>`

To use a different subject, tell the agent in its custom instructions (for example: "Set the email subject to `Ticket {ticket_number} | Title: {ticket_title} | Company: {company}`, with no workflow prefix"). The agent can write the subject literally or use these variables, which fill in per ticket: `{workflow_id}`, `{workflow_name}`, `{ticket_number}`, `{ticket_title}`, `{company}`.

<Tip>
  Follow the [Teams channel notifications guide](/integrations/teams/intro#post-to-a-teams-channel) to also notify via Teams channels.
</Tip>