> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Nextiva API > Read Nextiva Voice call centers, queues and agents' state, sign out agents who left, track a user's calls, and change call settings The common use is a scheduled agent that reads each agent's state and signs out the agents still signed in after hours, so calls stop ringing them. Agents also report calls waiting per queue and list a user's calls for call tracking. Automatically enabled when you configure Nextiva permissions in your agent workflow. ## What It Does * Read the call centers a supervisor runs, the calls waiting in each queue, and each agent's state and call centers * Sign an agent in or out, set them available or unavailable, or take them out of one call center * Transfer, promote, reorder or release a call waiting in a queue * Read a user's placed, received and missed calls for a period * Read and control calls in progress, and set a call's disposition code * Read and change a user's call settings and voicemail * Change a user's portal password, always with a technician's approval The XSI specification Neo was built from has no endpoint for agents' sign-in history or call center statistics. Nextiva shows them in the Supervisor Dashboard's reports in NextOS. ## Permission Groups | Group | Covers | | - | - | | Users and Directories | Users' profiles, registrations and services, and the phone directories (read only) | | Call Center Agents | Each agent's state and call centers, call center settings, agents and supervisors; signing agents in or out, joining or leaving a call center | | Call Center Queues | Calls waiting in a queue; transferring, promoting, reordering or releasing them | | Call Center Routing Policies | A call center's night service and forced forwarding | | Call Logs | Each user's placed, received and missed calls (read only) | | Live Calls | Calls in progress and call control, dispositions, conferences and Collaborate rooms | | Call Monitoring and Recording | Silent monitoring, coaching and barge-in, starting and stopping recordings, and the call recording setting | | User Call Settings | Forwarding, do not disturb and the other call settings, the personal phone list, schedules and devices | | Voicemail | Voicemail messages, the message waiting light, voicemail and voice portal settings, and faxes | | Route Points | Route points of an external call distribution system and their calls | | Portal Passwords | Changing a user's portal password (write only; always asks a technician) | ## Access Profiles | Profile | What runs on its own | What asks a technician | | - | - | - | | **Read Only** | Every read | No write is allowed | | **Helpdesk** | Every read | Signing agents in or out and changing call settings. Queue, call, voicemail and password changes are off | | **IT Admin** | Every read, agents, queues, routing policies, live calls, call settings, voicemail and route points | Monitoring, recording and portal passwords | | **Full Automation** | Every read, and every write except portal password changes | Portal password changes | ## Safety Controls | Control | Behavior | | - | - | | **Writes** | Neo sends only the writes Nextiva's API documents, each with its own method. Every other write is refused | | **Call logs** | Neo never deletes call logs, the record call tracking reads | | **Sign-in tokens** | Neo never creates a sign-in token for a user or a device | | **Credentials in answers** | Neo removes device SIP passwords, mail server passwords, passcodes, PINs and tokens from every answer before the agent reads it | | **Portal passwords** | A portal password change always asks a technician, whatever the profile. Neo never changes the password of the login it uses for Nextiva | | **Server** | Neo sends the login only to a Nextiva server over HTTPS | This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.