> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Built-in & Internal Tools > Tools the agent always has, or gets automatically — you don't enable or configure these Not every tool shows up in the workflow's tool list. Some are **always available**, some are **auto-injected** when you turn on an integration, and some are **internal helpers** the agent uses behind the scenes. They still appear in [Event History](/product/event-history) when the agent uses them, so this page explains what each one is. ## How a tool ends up "automatic" | Property | What it means | | -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Always available** | Provided to every agent; you can't toggle it. Things like documentation search, password generation, and short pauses. | | **Auto-injected** | Turned on when you configure the related integration's permissions. The big API tools (PSA, RMM, Microsoft Graph, IT Glue, Hudu, ScalePad) and the RMM-script tools work this way — see their own pages. | | **Dependency** | Pulled in automatically because another enabled tool needs it (e.g. a "get available options" helper for update/create tools). | | **Internal** | Plumbing the agent uses to do its job — not configurable, not shown in the dashboard. | ## Always-available tools | Tool | What it does | Has its own page? | | --------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------- | | **Find Documentation** | Search your connected documentation (IT Glue, Hudu, synced docs) | [Find Documentation](/agents/tools/search/find-documentation) | | **Find Tickets by Content** | Semantic search over past ticket content | [Find Tickets by Content](/agents/tools/search/find-tickets-by-content) | | **Find Configurations / Devices** | Look up configuration items / devices | [Find Configurations](/agents/tools/search/find-configurations) | | **Find PSA Contacts** | Look up contacts in your PSA | [Find PSA Contacts](/agents/tools/search/find-psa-contacts) | | **Resolve Company** | Resolve a customer company's IDs across connected systems (e.g. its IT Glue organization ID) so the agent reads that system by ID instead of an unreliable name search — `hidden_from_ui`, always-on, read-only. See [Company Mapping](/product/company-mapping). | — | | **Recall Memory** | Recall durable facts Neo has learned about your MSP and the end client (environment, conventions, past resolutions) before asking or re-deriving — read-only and free, scoped to your account | — | | **Review Past Run** | Given the Temporal run ID of a previous run, gather that run's full trace (the task, tool calls and results, IDs and values produced, errors, and final output) and return a detailed technical summary — so an agent can reflect on what an earlier run did and stay consistent across runs (most useful for scheduled/recurring agents). Read-only and scoped to your own organization. | — | | **Generate Password** | Generate a strong random password | [Generate Password](/agents/tools/management/generate-password) | | **Generate Secure Link** | Wrap content in a one-time secure link | [Generate Secure Link](/agents/tools/management/generate-secure-link) | | **Get Ticket Summaries** | Fetch AI summaries for a set of tickets so the agent can scan them quickly | — | | **Get PSA Ticket Link** | Turn a ticket ID into a clickable deep-link into your PSA (ConnectWise, Autotask, Halo, ServiceNow) so the agent can point a technician straight at the ticket — `hidden_from_ui`, always-on, read-only. Derives the link from your stored PSA URL. | — | | **List End Client Companies** | List the end-client companies under your account | — | | **Lookup Available** | List available resources by category (Teams users, technicians-in-the-loop, triggerable workflows, configured external APIs) before acting on them | — | | **Delay** | Pause execution for a set duration (up to 30 minutes) — used for "wait, then re-check" patterns | — | | **Log Time Estimate** | Record the agent's estimated saved time in Neo's analytics on every successful ticket-resolution run (automations and triggered agents — not conversational chat turns) — `hidden_from_ui`, internal; powers the Agents Performance dashboard. Separate from [Add Time Entry](/agents/tools/management/add-time-entry), which writes to your PSA. | — | | **Load Skill** | Load one of the agent's [skills](/agents/skills/overview) on demand for task-specific guidance — `hidden_from_ui`, internal | — | ## Dependency helpers These are added automatically when an enabled tool needs them — you never select them. | Tool | Added for | | --------------------------- | -------------------------------------------------------------------------------------------------------------------------- | | **Get Field Options** | Update / create tools — supplies the valid values for one or more fields (statuses, priorities, types, …) in a single call | | **Get TimeZest Options** | The TimeZest scheduling-link tool — supplies the available appointment types | | **Lookup MS License Names** | The Microsoft Graph API tool — resolves friendly license names from SKU IDs — `hidden_from_ui` | ## Auto-injected integration tools These turn on when you configure the matching integration's permissions on the workflow's **Integrations** tab. They're `hidden_from_ui` (you manage them via the integration, not a tool toggle): | Tool | Auto-injected when | Documented at | | ---------------------------------------------------------------------------------------- | ----------------------------------- | -------------------------------------------------------------------------------- | | **ConnectWise / Autotask / Halo / ServiceNow PSA API** | a PSA is connected | [PSA API](/agents/tools/psa/psa-api) | | **NinjaOne / Datto / N-Sight / N-Central / ConnectWise Automate / ConnectWise Asio API** | the matching RMM is connected | [RMM API](/agents/tools/rmm/rmm-api) | | **Microsoft Graph API** | Microsoft Graph permissions are set | [Microsoft 365 Tools](/agents/tools/m365/overview) | | **IT Glue API** | IT Glue permissions are set | [ITGlue API](/agents/tools/documentation/itglue-api) | | **Hudu API** | Hudu permissions are set | [Hudu API](/agents/tools/documentation/hudu-api) | | **ScalePad API** | ScalePad is connected | this page (read/write asset-lifecycle data, gated by your ScalePad permissions) | | **Elastic Search** | PSA ticket read is enabled | this page (the search backend for ticket-history lookups; not selected directly) | | **Execute RMM Script** family | RMM script execution is enabled | [Execute RMM Script](/agents/tools/rmm/run-rmm-script) | | **Execute PowerShell (Exchange / Active Directory)**, **Trigger Azure AD Connect Sync** | Exchange / AD permissions are set | [Microsoft 365 Tools](/agents/tools/m365/overview) | ## Analytics category tools These appear under the **Analytics** category on the workflow's tool list — enable the ones you want. | Tool | What it does | | ------------------------ | ------------------------------------------------------------------------------------------ | | **Build Markdown Table** | Format tabular data into a clean table in the agent's response | | **Generate Artifact** | Produce a downloadable file or report (e.g. an audit export) as part of the agent's output | Want fine-grained control over the auto-injected integration tools? You don't toggle them off — instead set the relevant **permission groups** to **Disabled** on the workflow's **Integrations** tab. See [Tools Overview](/agents/tools/overview).