> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Request Technician Approval

> Get human approval before the agent takes sensitive actions

The Request Technician Approval tool enables the Technician-in-the-Loop workflow, requiring human approval before the agent takes certain actions.

## What It Does

When enabled, the agent can:

* Pause before taking sensitive actions
* Send approval requests to configured technicians via Teams
* Wait for approval or rejection
* Proceed or abort based on the decision

<Tip>
  **Setup Required:** Follow the [Teams integration guide](/integrations/teams/intro#install-the-app) to allow Neo to ask approval in Teams.
</Tip>

## How It Works

1. Agent analyzes the ticket and determines an action is needed
2. Agent prepares the action and explains what it wants to do
3. A Teams message is sent to configured technicians with approve/reject buttons
4. Technician reviews and makes a decision
5. Agent proceeds or aborts based on the response

## How to Use

This tool is automatically enabled when you enable "Require Technician Approval" on other tools like:

* Execute RMM Script
* Add Client-Facing Note
* Create User in Entra ID
* And many others

### Example Approval Message

<CardGroup cols={2}>
  <Card title="Technician-in-the-Loop" icon="wrench" href="/core/technician-in-the-loop">
    Learn more about Technician-in-the-Loop
  </Card>
</CardGroup>

## Best Practices

<AccordionGroup>
  <Accordion title="Configure multiple technicians">
    Have multiple technicians available to avoid delays when someone is unavailable.
  </Accordion>

  <Accordion title="Set appropriate timeouts">
    Balance responsiveness with giving technicians time to review.
  </Accordion>

  <Accordion title="Use custom instructions">
    Guide the agent on when to seek approval vs. proceed autonomously.
  </Accordion>

  <Accordion title="Review and refine">
    Regularly check what's being approved to identify automation opportunities.
  </Accordion>
</AccordionGroup>