> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve Issue

> Structured diagnosis and resolution methodology built for MSP workflows

The Resolve Issue skill gives the agent a structured, proven methodology for diagnosing and resolving technical issues — the same approach an experienced MSP technician would follow.

## What It Does

Instead of jumping straight to a fix, the agent follows a systematic process:

1. **Gathers context** — searches your documentation, finds similar resolved tickets, and reviews device configurations before acting
2. **Diagnoses root causes** — uses first-principles reasoning to distinguish symptoms from actual causes, ranking possibilities by evidence
3. **Resolves with minimal risk** — starts with safe, reversible fixes and escalates only when needed
4. **Validates and documents** — confirms the fix worked and documents everything for the technician

## Why It Matters

* **Fewer misdiagnoses** — the agent doesn't guess. It researches first, then forms a hypothesis backed by evidence from your own documentation and ticket history.
* **Consistent quality** — every ticket gets the same thorough analysis, whether it's a password reset or a complex networking issue.
* **Faster resolution** — by following a proven methodology rather than trial-and-error, the agent reaches the right fix faster.
* **Built-in safety** — the skill enforces guardrails like never sharing unconfirmed diagnosis with end users and never making irreversible changes without approval.

<Tip>
  The Resolve Issue skill works best when your documentation and past ticket notes are well-maintained. Better data in means better diagnosis and resolution.
</Tip>